Production outage at Globex
Client's checkout is down. Lands on the page → picks "production / outage" → routes to your ops lead. Triage call within ten minutes. Status page updated.
For Consultants & Agencies
You sold them a deliverable, not your soul. But every deliverable comes with a "quick question" that turns into a fire on Friday at 5pm. We built the page that routes client emergencies to the right team member — so when you're at the cabin, you're at the cabin.
What this looks like for you
Client's checkout is down. Lands on the page → picks "production / outage" → routes to your ops lead. Triage call within ten minutes. Status page updated.
Client needs the deck before their board meeting. Page routes to your design lead. Drafted, polished, sent two hours later.
Project sponsor wants a call. Page routes to your account director. Returned in thirty minutes with a calm, prepared response.
Production outages go to ops. Scope disputes go to account leads. Design feedback goes to design leads. Your team's expertise gets matched to the issue type — automatically.
Team members get an email with the client name, account ID, issue type, and the client's number. No "wait, who is this?" moment. They walk into the call ready.
Sets the precedent: when you're off, your team handles it. Clients see a polished response, not a half-rested founder reply on a Saturday. Better for retention. Better for you.
Solo consultant. Five-person agency. Hundred-person studio. Same three minutes.
Set up your page →